Building Consumer Trust: K-Electric's Billing Challenges

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This research delves into the complexities surrounding consumer mistrust in K-Electric billing, focusing on the key issues of trust, communication, and transparency within the company and the broader energy sector. The study contextualizes K-Electric's role as a privatized utility provider facing efficiency challenges and explores the economic pressures contributing to tariff hikes and consumer dissatisfaction. By analyzing root causes and stakeholder impacts, the research aims to propose...