Quality Improvement: PDSA, Lean Six Sigma & RCA

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This lecture explores Quality Improvement (QI) in healthcare, starting with the foundational concepts and importance of QI. It delves into the PDSA Cycle—plan, do, study, act—method for problem-solving and refining processes. Additionally, the session introduces Lean Six Sigma, focusing on its core principles and the DMAIC framework to enhance healthcare efficiency. The role of Root Cause Analysis (RCA) in identifying underlying issues is examined along with its impact on safety. Real-world...