A presentation that provides an overview of customer service and standards. Also create a checklist for the learner. Use examples from healthcare but also include retail, banking, restaurants and other service settings. Dealing with patients, their carers, family members and other healthcare staff.
A presentation that provides an overview of customer service and standards. Also create a checklist for the learner. Use examples from healthcare but also include retail, banking, restaurants and other service settings. Dealing with patients, their carers, family members and other healthcare staff.
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Develop practical customer service skills for safe, respectful and inclusive care. Learn to communicate clearly, listen actively, protect dignity and privacy, respond confidently to concerns, and take ownership of issues. Apply consistent standards when supporting patients, carers, families and colleagues, using effective handovers and feedback to deliver joined-up care.