a training for employees in ACE hotel

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This presentation provides a structured overview of Standard Operating Procedures (SOPs) for ACE Hotel, emphasizing their importance, training goals, and the benefits of adherence. It covers guest-facing protocols such as complaint handling, efficient check-ins/outs, and upselling, as well as employee policies on dress code, attendance, and conduct. Additionally, it focuses on operational procedures like account management and credit monitoring. The session concludes with a recap, feedback...