Masterclass: Professional Communication and Call Handling Excellence
Masterclass: Professional Communication and Call Handling Excellence
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This training session will focus on the key aspects of hospital call centre operations, including professional call handling, maintaining confidentiality, and addressing patient needs effectively. Participants will explore core responsibilities such as managing appointments, departmental coordination, and patient support. The programme will emphasise effective communication skills, empathy in difficult situations, and the importance of securing patient information. Additionally, we will...