Planning Flexible Shared Services Support Models

This presentation introduces the concept of shared services, detailing their benefits, scalability, and importance in application support. We will explore service levels and SLAs, classify project types like Care, Care+, and Elevate, and delve into task management and operational processes. The discussion emphasises resource allocation, effort scaling, and collaboration improvements. Concluding with a call to action, the session focuses on aligning shared services with organisational planning...