Planning Flexible Shared Services Support Models

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This presentation introduces the concept of shared services, detailing their benefits, scalability, and importance in application support. We will explore service levels and SLAs, classify project types like Care, Care+, and Elevate, and delve into task management and operational processes. The discussion emphasises resource allocation, effort scaling, and collaboration improvements. Concluding with a call to action, the session focuses on aligning shared services with organisational planning...