AI-Driven Customer Support: Enhancing Assessment Efficiency

This presentation explores the evolution of customer support systems, starting from traditional approaches to the integration of AI-powered tools. It highlights the functionality and benefits of platforms like Zendesk AI and Freshdesk AI, demonstrating their role in enhancing efficiency and real-time user interaction. Examples such as AI in everyday applications like Swiggy are discussed to showcase practical implementations, followed by insights into tools that revolutionise support...