Designing Scalable Growth Systems for Activation & Retention

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An experienced product design engineer with a background in UK and Ireland industries, skilled in leading digital transformation projects. Notable contributions include optimizing workflow and telephony systems at Clio and Zendesk, and enhancing self-help features at HubSpot. Tackled challenges in in-app help systems by addressing user support reliance and fragmented experiences. Applied solutions included mapping user activation drop-offs, proactive self-service improvements, and rapid...