Create a ppt as per attached excel sheet on quality performance for Airtel Business
Create a ppt as per attached excel sheet on quality performance for Airtel Business
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This report provides a comprehensive overview of Airtel Business call quality performance. It assesses 1,304 DTH audits over four weeks, revealing an internal critical score of 83.7%. The analysis highlights a significant drop in Week 01 with a score of 69.9%, while Week 03 shows improvement at 91.1%. External audits reflect a score of 86.1%. To enhance quality and ensure compliance, an action plan is proposed, including a customer-accuracy improvement sprint, standardised information-sharing...