Assessment of Educational Quality at Kota Marudu

Created using ChatSlide

This study investigates the quality of educational services at Kolej Komuniti, emphasizing the significance of service quality in higher education and using students as feedback providers. A survey of 53 students revealed moderately high satisfaction levels, particularly in teaching clarity and student support, though areas like ICT and sports facilities need improvement. Applying the SERVQUAL model, the research highlights the alignment with Quality Management Systems (QMS) and suggests...