Impact of Work Discipline and Emotional Intelligence on Performance

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This research explores work performance challenges at the Surabaya Immigration Office, emphasizing the roles of discipline and emotional intelligence. It employs Attribution Theory to analyze behavior causes and proposes a mediation model linking motivation to performance. The study reviews prior inconsistent findings and formulates hypotheses. Key indicators such as performance, discipline, and emotional intelligence are measured against service targets and values like IKUs and BerAKHLAK....