Mitten State MSP: Incident Response & Disaster Recovery

Mitten State MSP, based in Lansing, Michigan with 115 remote employees, emphasizes robust IT support and cybersecurity. They operate a centralized Network Operations Center and implement an incident response plan aligned with NIST guidelines. Key measures include rapid containment protocols and severity-based responses. Their risk management strategies address ransomware, data integrity, and power outage threats. With a focus on client trust, continuous improvement, and strong cybersecurity...