Customer Satisfaction Analysis for Pamana Water

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This research analyzes customer satisfaction with Pamana Water using the SERVQUAL framework, focusing on safe water access and operational challenges. It employs a descriptive quantitative design, collecting data through surveys and statistical methods. Key findings highlight strengths in assurance and empathy but identify reliability as a weak point. Respondent profiles include demographics like age and service duration. Recommendations aim to improve reliability, communication, and...