CRM & Customer Satisfaction 🎯
CRM & Customer Satisfaction 🎯
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This project explores Customer Relationship Management (CRM), focusing on its definition and significance in business processes. It delves into how CRM influences customer satisfaction and loyalty within banking and e-commerce sectors. Using surveys and data analysis, the research highlights strategic applications of CRM, touching on targeted marketing, privacy challenges, and technical limitations. Additionally, it reflects on personal learning, emphasizing future skills in digital CRM and...