Improving GRAI and Legal Case Management
Improving GRAI and Legal Case Management
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This report outlines the current status of VIP references and PG cases, highlighting a total of 276 references with 157 closed and 119 pending. It addresses the impact of delayed PG and appeal disposals on GRAI scores, alongside measures to enhance complainant satisfaction. Additionally, it covers the management of court cases through the LIMBS portal, emphasizing the importance of timely updates and tracking for effective case handling.