Transforming Bureaucracy Through Digital Innovation in West Java

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This presentation explores the digital transformation within Java Barat, highlighting the shift from manual, bureaucracy-heavy processes to agile, tech-driven governance. Initially hampered by urban-rural disparities and limited infrastructure, the region embraced digital change driven by the demand for fast, transparent services mirroring private sector efficiency. Strategies employed include the formation of digital service teams and the development of an integrated public service app,...