Digital Transformation in Public Institutions Societal Impact, Trust, and Data Protection

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This research explores the intersection of digital transformation and public institutions, emphasizing societal impact, trust, and data protection. Accelerating digital services reshape public value through increased efficiency, transparency, and accessibility while raising ethical issues tied to trust, privacy, and inclusion. Employing a qualitative literature review, the study synthesizes key themes, highlighting trust as critical for adoption, the risks of digital exclusion, and the...