Enhancing Service Quality Through Standardisation in Education

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This presentation provides an insightful journey into the realm of Quality Management, examining its essential role in today's world. It delves into the objectives of quality standards, highlighting their pivotal functions and influence on organisational quality. Drawing from the contributions of quality pioneers like Deming, Juran, and Crosby, it explores frameworks such as ISO 9001 and its impact on process efficiency. The development and application of standards through certification are...