🎄 Holiday Highlights: Incident Fixes & Team Wins 🚨

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This presentation highlights quarterly achievements, focusing on enhancing fixing capacity. Key milestones include regaining focus on production fixes through BAU framework and scope control, fostering collaboration via shared production ownership, and designing a scalable fixing model with streamlined workflows and automation. Results showcase backlog reduction through data-driven strategies, providing actionable insights. The conclusion reflects on objectives met and outlines plans to scale...