Effective BPO Operation Strategies for US SMBs

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This presentation outlines a comprehensive business strategy for establishing a scalable offshore Business Process Outsourcing (BPO) operation targeting US small to medium-sized businesses. It focuses on specialized outbound services with a 24-hour operational model. The initial campaign emphasizes solar setting due to its high demand and potential for recurring contracts, alongside MCA, HVAC, and property management services. We propose a structured team setup, plan for rapid execution with...