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This document outlines strategic initiatives and findings for product support and service delivery in Q2 2026. It includes the GVN Product Support Strategy highlighting service quality's impact on customer satisfaction. Additionally, ASIA's Service KPI targets enhanced service delivery through key performance metrics. Offline and online audit findings for GBS are detailed, identifying skill gaps and technical tool deficiencies, with KPI scores of 87.14% and 94.12% respectively. Action plans...