AI SupportiQ: Revolutionising Ticket Processing with AI

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This project aims to revolutionise ticket processing through an automated solution addressing existing manual inefficiencies. The team, whose roles are clearly outlined, focuses on a hybrid AI approach to enhance system architecture. Comprehensive architecture layers detail both frontend and backend systems, guided by data engineering techniques and strategic machine learning model selection. Evaluation metrics provide robust performance insights. Concluding with a summary of key results, the...