Onboarding to Quality Monitoring: A Filmmaking Approach

This onboarding training introduces the significance of quality monitoring, likening it to filmmaking and emphasising its impact on customer satisfaction. It provides an understanding of conversation dynamics, quality components, and ethical standards. Detailed guidance covers content compliance, structure, tone, and clarity in evaluations. Practical examples include script-based assessments, tone flow improvements, and ethical case studies. The session concludes by reinforcing the filmmaking...