Improving Housing Repairs: Key Findings and Recommendations

This report provides a comprehensive examination of housing repair challenges, emphasising resident dissatisfaction, budget limitations, and ageing housing stock. It reviews the repair logging, assessment, and execution processes, highlighting inefficiencies such as multiple contact points and call volume burdens. The financial overview identifies cost overruns, proposing budget optimisation and resource efficiency. Recommendations focus on streamlining procedures, enhancing compliance, and...