Human-Centered Assistance Application Design: Best Practices for Asking about Income

This presentation delves into optimizing income verification processes, emphasizing reduced cognitive load, accessibility, and clarity. It highlights effective form design through logical structuring, pre-filled data, and flexible submission methods. Inclusive approaches detail varied income sources, conditional logic, and household composition. Technological and legal integration focuses on electronic verification, diverse documentation, and WCAG compliance. Finally, it underscores the...