I am prepain a draft for the SOP for aftersale service If the aftersales is approved, we will need to create the shippmnet by using DHL account RV : contact-rogervivier-hk@todsgroup.com Qwer!20260722 本地貨件 無 出口貨件 962827985 進口貨件 962827985 TOD’S DHL Account contact-tods-hk@todsgroup.com Qwer!20260826 本地貨件 631344865 出口貨件 631344865 進口貨件 962828889 - Tammy table phone 2770 7161 Bonnie phone: 29940164 Pleas note that DHL menion that the Tax requemtn is their own decidoe When shipping to oversae country, to adviod the tax issue, the product dieation needs to be explaincleary. Suceh as this is not for sale, and this is for reapiar and we mey also ajust the prices lower as this is not for For case, it is indicate the parodut is shhipg after the epotr is done, and no sparr was used, aksoi te orice was amend to half from the acutal yorice, SG customs did not charge the tax When filling the product details, it needs to be explained clearly, such as the product has been used and it is shipped for repair/ the repair service is done, it is shipped back to the client DHL mention that it not about the price we shows, the tax will depend on the customs how to haneld based on the experience, we need to explain clear about the product is for repair, and not for sale, and we may tell a bit lower the price than the actual price Procedure Subit the Aftersales excel file and sent to Samba If approved, we need to inform the client the time frame for the process is about 4- 8weeks Create the shipment usingrelaven DHL account Then inie he client shipping the product to us, and ask if the client would have the orinal pakcign, if yes, invit he client also ship the If original box cannot be provided, the client can use any carioin box and and tiisue parer to wrap th shoes In this, case, we can start order carton box in Taobo/Pin tutu to have a plain box (it take about 1 week to arrive ) After receing the parcel from client , we will need to ship the iem to Stylux for repair process, it take aotu 2 week to compelt , we can use the old shoe box, it is for this shippmnet , we only need to protect the shoes during transit After the
I am prepain a draft for the SOP for aftersale service
If the aftersales is approved, we will need to create the shippmnet by using DHL account
RV :
contact-rogervivier-hk@todsgroup.com
Qwer!20260722
本地貨件 無
出口貨件 962827985
進口貨件 962827985
TOD’S DHL Account
contact-tods-hk@todsgroup.com
Qwer!20260826
本地貨件 631344865
出口貨件 631344865
進口貨件 962828889 -
Tammy table phone 2770 7161
Bonnie phone: 29940164
Pleas note that DHL menion that the Tax requemtn is their own decidoe
When shipping to oversae country, to adviod the tax issue, the product dieation needs to be explaincleary. Suceh as this is not for sale, and this is for reapiar and we mey also ajust the prices lower as this is not for
For case, it is indicate the parodut is shhipg after the epotr is done, and no sparr was used, aksoi te orice was amend to half from the acutal yorice, SG customs did not charge the tax
When filling the product details, it needs to be explained clearly, such as the product has been used and it is shipped for repair/ the repair service is done, it is shipped back to the client
DHL mention that it not about the price we shows, the tax will depend on the customs how to haneld
based on the experience, we need to explain clear about the product is for repair, and not for sale, and we may tell a bit lower the price than the actual price
Procedure
Subit the Aftersales excel file and sent to Samba
If approved, we need to inform the client the time frame for the process is about 4- 8weeks
Create the shipment usingrelaven DHL account
Then inie he client shipping the product to us, and ask if the client would have the orinal pakcign, if yes, invit he client also ship the
If original box cannot be provided, the client can use any carioin box and and tiisue parer to wrap th shoes
In this, case, we can start order carton box in Taobo/Pin tutu to have a plain box (it take about 1 week to arrive )
After receing the parcel from client , we will need to ship the iem to Stylux for repair process, it take aotu 2 week to compelt , we can use the old shoe box, it is for this shippmnet , we only need to protect the shoes during transit
After the
Created using ChatSlide
This process outlines the steps for managing aftersales cases effectively. First, approve and prepare the case by submitting the necessary Excel file and confirming timelines. Next, arrange shipping and customs by selecting the appropriate DHL account and clearly stating item details. Finally, receive, repair, and return the item, ensuring original packaging is used and keeping the client updated throughout the process.