Visualizing Incident Management for Fundraising Teams 📊

This user guide provides a structured approach to incident management in fundraising, detailing key steps from identification to post-incident reviews. It covers definitions, classification by severity, and roles in handling and escalating incidents, emphasizing prompt action and adherence to Age UK procedures. Comprehensive guidance includes escalation protocols, communication timelines, and support from non-fundraising departments. It concludes with useful annexes featuring templates,...