Agent & Supervisor Desktop Features Presentation

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This training session offers a comprehensive exploration of Cisco Finesse, aiming to equip product users with essential knowledge and skills. Beginning with an overview of Cisco Finesse and its pivotal role in agent and supervisor operations, the session delves into preface updates, desktop interfaces, and core functionalities—including call control and accessibility features. Participants will learn to navigate both agent and supervisor desktops efficiently, manage team performance, handle...