Digital Customer Journey & Long-Term Strategy 🚀

Explore the essence of the digital customer journey, highlighting its significance for modern businesses in the technology sector. This presentation delves into current challenges in digital services, proposes a centralized services hub with phased implementation, and emphasizes personalization and predictive care. Key objectives focus on streamlining service discovery, enabling multi-service management, and enhancing user experience. The long-term strategy aims to drive customer loyalty,...