Enhancing Recruitment with Strategic Customer Service Frameworks

Created using ChatSlide

This training session provides a comprehensive overview of the 12th Regiment Royal Artillery, exploring its structure, deployment, capabilities, and historical significance. Participants will gain insights into the target audience’s needs, driven by data-informed personas, and examine key motivations and challenges. The session also covers advanced customer service strategies, utilising frameworks like SERVQUAL and Porter’s to enhance service delivery. Concluding with recommendations such as...