Building an IT Help Desk System with MERN

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This project details an internship experience at ESS, focusing on the development of a web-based IT Help Desk system using the MERN stack. The system aims to offer centralized support, addressing current issues at ESS's Addis Ababa office, such as lack of structure and poor data management. The project employs Agile practices, emphasizing security through JWT and comparing feasibility with other tech stacks. Key components include Node.js for API logic and React.js for the user interface....