Introduction to Working with Service Users and People with Lived Experience

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This guide emphasises the importance of lived experience in health and care services, advocating for respectful partnerships between service users and professionals. It defines service users, highlights the value of personal narratives, and outlines principles for meaningful involvement, including shared decision-making and trauma-informed engagement. The document stresses the need for clear communication, addressing power dynamics, and fostering inclusivity. It promotes co-production as a...