IT Tickets Monthly Performance Review - April 2026

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This presentation outlines the April 2026 Review with a focus on ticket metrics, highlighting key achievements and team-based performance. We delve into the ticket metrics by comparing total, closed, open, and on-hold counts against March and explore insights on cancelled tickets. The performance of the Helpdesk, Infrastructure, LauraMac, and Application teams in managing tickets is reviewed. Resolutions of major issues like DD2 Drive, Foxit fixes, and VPN are discussed, along with specific...