Enhancing Patient Care Through Effective Communication

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A practical guide to professional healthcare communication etiquette, emphasizing how clear, respectful, and compassionate interactions improve patient safety, trust, teamwork, and satisfaction. The presentation covers verbal and non-verbal communication, active listening, tone, and strategies for managing difficult interactions. Participants will learn to apply the five Cs—clear, courteous, calm, consistent—in every interaction with patients, visitors, and colleagues, creating a more...