Reducing Outpatient Pharmacy Waiting Times Using Lean Six Sigma

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This research focuses on addressing high patient inflow issues in healthcare settings using the Lean Six Sigma DMAIC methodology. The study aims to identify the primary factors causing delays and develop effective strategies to enhance patient satisfaction. A comprehensive literature review explores the impact of process improvements and the benefits of Lean Six Sigma in reducing congestion. Detailed project descriptions provide insights into pharmacy workflow and highlight key observations....