Transforming Customer Feedback with AI Solutions

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This project addresses current challenges in handling high-volume feedback through an AI solution that utilizes KAMİ's classification framework. It aims to provide validated insights and operational value by analyzing customer messages and implementing a feedback loop with expert controls. The roadmap includes a phased approach, starting with a pilot and integration of MİDES, followed by category alignment and channel expansion, ultimately leading to a unified insight hub that enhances...