Effective Conflict Resolution in Educational Settings

Created using ChatSlide

This lecture delves into the realm of workplace conflict, starting with an overview of understanding and resolving conflicts within organizations. It covers different types of conflicts—interpersonal, procedural, and value-based—and explores resolution techniques like mediation and the Thomas-Kilmann model. The session identifies root causes such as resource scarcity and communication breakdowns. Conflict-handling models are discussed, emphasizing strategies like competing, collaborating, and...