Effective Conflict Resolution in Educational Settings
Effective Conflict Resolution in Educational Settings
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This lecture delves into the realm of workplace conflict, starting with an overview of understanding and resolving conflicts within organizations. It covers different types of conflicts—interpersonal, procedural, and value-based—and explores resolution techniques like mediation and the Thomas-Kilmann model. The session identifies root causes such as resource scarcity and communication breakdowns. Conflict-handling models are discussed, emphasizing strategies like competing, collaborating, and...