Helpdesk Support & MyBuy System Management π
Helpdesk Support & MyBuy System Management π
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The helpdesk oversees smooth MyBuy operation, resolves user issues, educates users, and identifies improvement areas for MyBuy and PR2PO processes. Supported markets include regions like UKIRE, Nordic, FLTC, Legacy markets, and AMESA. Reporting involves extracting team performance reports and categorizing ticket issues. Training responsibilities include user education on MyBuy, creating reference materials, and participating in system improvements.