Driving Growth Through B2C Digital Transformation

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This brief overview of the FY25/26 B2C report highlights key focus areas, including multi-channel management, customer service, and data governance. With the handling of 302,000 orders and support for 195,000 outlets, the report emphasizes digital transformation and collaboration with cross-functional teams to standardize quality processes. The presentation summarizes achievements and sets the foundation for future digital plans and growth targets for FY26/27.