Quality Service at La Pensar Private Resort & Events Place in Imus City, Cavite 🌿

This educational material explores La Pensar Resort's service quality using the SERVQUAL model. It covers research objectives, methodologies, and a comparative literature review of service quality models like SERVQUAL and Grönroos. Key findings highlight dimensions such as tangibility, empathy, and assurance, emphasizing their role in guest satisfaction. The discussion ties these dimensions to management strategies, while the conclusion offers recommendations for enhancing service quality and...