Create an aesthetic presentation downloadable and editable ppt. Merge the below content and the attached ppt into 1 slide. Need the below separately for e.g. CSAT, FCR, GOS, Abandoned, Quality 2024 - CSAT - 63.36% FCR - 68.19% 2026 - CSAT - 79.14% FCR - 82.19% GOS - 2017 - ~92%, 2026 - 95.53% Abandoned % - 2017 - ~3%, 2026 - 0.4% Quality - 2017- ~99%, 2026 - ~99%
Create an aesthetic presentation downloadable and editable ppt. Merge the below content and the attached ppt into 1 slide.
Need the below separately for e.g. CSAT, FCR, GOS, Abandoned, Quality
2024 - CSAT - 63.36% FCR - 68.19%
2026 - CSAT - 79.14% FCR - 82.19%
GOS - 2017 - ~92%, 2026 - 95.53%
Abandoned % - 2017 - ~3%, 2026 - 0.4%
Quality - 2017- ~99%, 2026 - ~99%
Created using ChatSlide
This report highlights significant performance gains in customer satisfaction and operational efficiency, with CSAT rising from 63.36% in 2024 to 79.14% in 2026, and FCR improving from 68.19% to 82.19%. Additionally, over 50 enhancements driven by frontline feedback have doubled the chat handling capacity per advisor, supported by a dedicated RTM team to ensure in-house control and scalability.