Optimizing Insurance Inwarding: Challenges and Digital Solutions

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This presentation provides an overview of the current offline inwarding process involving over 19,200 monthly policies, highlighting high costs and service delays. The current workflow involves request creation by relationship managers and policy fulfillment by operations. Challenges in the BSG process include manual efforts causing delays and errors in data handling. The proposed plan for FFM Web Journey Integration aims to streamline operations through digital proposals, automated ticket...