Preserving Brand Identity: Lessons from Cracker Barrel

The case study explores Cracker Barrel's attempted transition to a modernized brand, including a streamlined logo and updated store decor, aimed at attracting younger demographics. Despite intentions to refresh their image, the move led to market value loss, share price drops, and discontinuation of changes due to public backlash. It highlights the risk of altering traditional brand identity, emphasizing the importance of aligning updates with customer expectations to preserve value and...