AI-Driven Transformation of IT Support Operations

This presentation explores the challenges in IT support and how AI-driven solutions are transforming operations. Key topics include the role of NLP, ML, and RPA in automating L1 support, enhancing efficiency, and reducing costs. A case study highlights real-world implementation, showcasing a 40–60% ticket reduction and faster resolution rates. The session also delves into a comprehensive workflow analysis, business impacts, and future directions, such as GenAI integration and predictive IT...