Optimizing Workflow Efficiency to Reduce Cycle Time in Starbucks

This presentation examines Starbucks' operational challenges, particularly cycle-time inefficiencies, and their impact on performance metrics. Through a research-focused analysis, it explores workflow redesign strategies, including parallel workflows, pre-staging techniques, and role specialization. Statistical validation and pilot testing demonstrated notable reductions in cycle time, improved defect rates, and increased customer satisfaction. Concluding with insights into systemic...