Digitizing Municipal Tax Services: A Comprehensive Analysis

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This research analyzes the design and implementation of a secure, inclusive digital tax-service platform. It examines current paper-based constraints, proposed web and mobile architecture, cloud services, data migration, payment integration, accessibility, cybersecurity, automation, and operational analytics. The study evaluates implementation through phased deployment, training, adoption, and measurable indicators such as collection efficiency, processing time, platform usage, and support...