Prepare the summary, then how to improve

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This report provides insights into CRM performance, including metrics analysis, task progress evaluation, risk distribution, and mitigation strategies. Highlights include lead conversion rates (89.49%), retention (72.86%), and customer engagement strategies. It assesses social media metrics, campaign performance, operational reviews, and pending actions to optimize processes. Key areas like messaging rates (45.31%), click-through rates (9.30%), and delivery sales achievement (49.06%) are...