Prepare the summary, then how to improve

This report provides insights into CRM performance, including metrics analysis, task progress evaluation, risk distribution, and mitigation strategies. Highlights include lead conversion rates (89.49%), retention (72.86%), and customer engagement strategies. It assesses social media metrics, campaign performance, operational reviews, and pending actions to optimize processes. Key areas like messaging rates (45.31%), click-through rates (9.30%), and delivery sales achievement (49.06%) are...