Project Connect in JioFiber: Enhancing Customer NPS

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This training provides an overview of Project Connect, emphasizing its goals for Customer NPS improvement through skill development. It explores strategies in JioFiber for identifying training needs, creating effective modules, and sustaining continuous learning. Participants will learn key skills for staff success, methods to monitor progress, and how training impacts NPS. Challenges in training will be addressed alongside practical solutions and lessons learned. The session concludes by...