Strategic IT Service Model Design for P4C Platform

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This presentation provides an overview of the P4C Web Platform Service Model, highlighting its strategic framework based on ITIL 4 principles and a product-centric approach. Key components such as the Service Management team's operations, ITSM tools like EasyVista, and analytics dashboards including Kibana are discussed. The integration of stakeholders and collaboration strategies across horizontal management structures will be elaborated upon. Finally, the session concludes with an...