Strategic Service Design for Seamless User Experiences

Explore the essential elements of service design, starting with a user-centric approach and prioritising empathy in research. Understand core principles such as seamless experiences and integrating excellence from conception. Dive into methods like persona creation, journey mapping, and rapid prototyping to translate research into actionable designs. Discover how to align service delivery with efficiency and satisfaction through blueprint mapping and iterative refinement, ensuring impactful...